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Returns

Refund Policy

All purchases are covered by the Consumer Guarantees Act 1993 which guarantees that any goods purchased for personal use may be returned to us if they are considered faulty, for repair, replacement or refund of the purchase price, within a reasonable period of time after receipt, as defined by the Act.

Here at Gifts with Aroha Limited, we have a 7 day refund/returns policy. If you are unhappy within the first 7 days of recieving your order please get in touch so we can resolve the fault as soon as possible.   To complete your return, we require a receipt or proof of purchase. 

Damages & Issues

Please inspect your gift box upon recieving & immediately let us know if any items are broken, damaged or defective so we can resolve the issue as soon as possible.   

If you have a problem with your gift box, please email giftswitharoha@gmail.com with proof of purchase and a photo of the gift box as it was received.  Once we have inspected, we will send you an email to notify you of the next steps to rectify things. 

Exchanges

All orders are final once they have left with the courier. We do not offer exchanges after this point. If the courier has not been booked yet, we can offer an exchange for another product. 

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