Terms and Conditions


By using this website you will be bound by the following terms. The terms apply to all users of this website, and to all purchases of goods and services from Gifts with Aroha Limited. If you do not accept these terms, then please refrain from using this website. We may amend the terms at any time by updating them on this website. The amended terms will take immediate effect upon publication, and by continuing to access the website you agree to be bound by the amended terms. 
We will supply goods and services to you on these terms only.


In order to purchase products you will be asked to provide some personal information (e.g. name, delivery address, phone number, email address). The privacy of this information is important to us. We will not disclose or sell your customer data to any third party. Please refer to our Privacy Policy to view our policy on this (available under the T&C tab). 


We remain the owner of the product that we supply to you until we have received full payment for the product. All prices are listed in New Zealand dollars and must be paid for in New Zealand dollars. All prices include GST and exclude delivery (view Shipping tab for further information) unless otherwise stated. No contract for the sale and purchase of products will be formed, or variation or cancellation made, until we confirm acceptance of your order, variation, or cancellation.


We only deliver within New Zealand. Delivery will be deemed to have been made when it is left at the address nominated in your order, or when a "Card to Call" delivery slip has been left at the nominated delivery premises. The product is at your risk as soon as it is delivered to you. If you do not have a suitable place for the courier to leave the box, or prefer to be home when it is delivered, please choose the "Signature" option at checkout.  We use third parties to deliver our boxes so please contact us immediately if any products have been damaged in transit. Once the box leaves our end it is the responsibility of the courier company to deliver it to you. If you have a specified delivery date we will try our best to get the box to you by that date, however we will not be liable for any late delivery. Late delivery does not entitle you to cancel any order or part order. We will re-deliver, replace or refund the product (at our discresion) if we have incorrectly addressed the delivery but we take no responsibility if you gave an incorrect or insufficient address, or if there was no delivery due to having no safe access point (e.g. a dog).

We will process your order within one business day following cleared payment funds. Payment via online banking will not be able to be checked until the following business day so please bear this in mind when choosing your payment method. 

Refund Policy

In the unlikely event that your gift box arrives damaged, please contact us as soon as possible (must be within 7 days of recieving) on with photos of the damage, so we can assess and advise you of next steps. Shipping expenses, in both directions are non-refundable. 

Third Party Links

The website may contain links to other sites on the internet that are owned and operated by third parties. We are not responsible for the operation of, or the content on, any such site.


All of the content included on this website, including, but not limited to, trademarks, text, graphics, logos, icons, images, and software is the property of Gifts with Aroha Limited, or third parties that have licensed such content to us, and is protected by New Zealand and international copyright laws. Unauthorised republication or redistribution of any of the content available on this website by any means is prohibited.

Limitation of Liability

To the extent permitted by law, all express or implied conditions and warranties in connection with the website, the service and sale of any products are excluded. We do not exclude liability under any condition or warranty which cannot be excluded by law.  In those circumstances, to the extent permitted by law, we expressly limit our liability for breach of a condition or warranty implied by virtue of any law at our option to: the replacement of the product; or the supply of equivalent products; or making a full refund to you for the price of those goods or services. You agree that your use of our services is at your risk. We will not, in any case, be liable for any consequential or special damages, including loss of business profits, nor will we be in any way responsible for any losses, damages, costs or other consequences (direct or indirect) arising from any delay in delivery.

We reserve the right to refuse access to the website, remove or edit content without notice, terminate accounts or cancel orders (without charge to you) at our discretion. You agree that from time to time we may need to remove the service for periods of time, or cancel the service without providing notice to you. We will endeavour to supply you with the goods or services ordered, but we will not be liable to any person if we decline to fulfil, or are unable to fulfil, an order. We reserve the right to substitute items in your order for goods of equal or greater value.

Changes to Terms & Conditions

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


These Terms, and any matters or disputes connected with this website or service, will be governed by the laws of New Zealand and will be dealt with by the New Zealand courts.

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